We are one of the oldest companies in the Office Automation Industry and are always on the lookout for new talented individuals:

 Job Title: Service Technician / Engineer

General Summary:

You’re role will be to handle technical service, installations and maintenance contracts for our systems and products.

Core Functions:

  • Handle routine maintenance visits, installations and service calls for equipment repairs and breakdowns.
  • Minimize downtime for the customers equipment.
  • Gain clients trust by providing quality service and short response times.
  • Secure maintenance contracts from existing and prospective customers.

Details of Functions:

  • Provide quality service to new and existing accounts by: planning daily travel schedule / investigating complaints / resolving
  • problems / replacing necessary parts / completing installation / performing equipment tests.
  • Minimize equipment downtime by: following service manual instructions / troubleshooting breakdowns / replacing necessary parts /
  • performing routine preventive maintenance / effectively handling calls for repairs and breakdowns.
  • Maintain good rapport with customers by performing quality service.
  • Document service and installation actions by completing forms, reports, logs, and records.
  • Maintain customer confidence and trust.
  • Update job knowledge by studying service manuals and attending trainings.
  •  Accomplish operations and organization mission by completing related results as needed.

Reporting:

  • You will be reporting directly to the Team Leader / Service Manager.
  • You will be required to fill in Job Orders on a daily basis for all your customer visits.

Qualifications:

The Ideal candidate must possess at least 2 years experience in servicing photocopiers, printers, plotters, MFP’s with any of the following brands:

Canon / Oce / Toshiba / Minolta / Develop / Kip / Mita / Rowe / Utax / Sharp / Ricoh / Nashuatec / Rexrotary / Gestettner / Samsung / Epson / Oki / HP

You will be required to:

  • Have a bachelors degree in electronics from a reputed university and have a solid I.T. background.
  • Demonstrate aptitude for problem-solving; able to determine solutions for customers.
  • Be able to quickly and effectively handle / resolve equipment breakdowns.
  • Know how to configure the equipment on the clients network.
  • Enjoy working both independently and within a team environment.
  • Possess excellent verbal and written communication skills.

Preference will be given to candidates having:

  • Valid U.A.E. driver’s license and their own car.
  • Good verbal and written communication skills in Arabic.

Benefits:

  • Attractive packages and Commission Schemes will be offered to the right candidates
  • Medical Insurance