Service

Plotter Repair

We offer plotter repair services for the following brands: Epson, Rowe and Oce. If you would like to fix your existing plotter we would like to inform you that we have 4 service centres in the UAE which are based in: Abu Dhabi, Dubai, Sharjah and Ras Al Khaimah. In order to offer you a quick response time, we have service engineers based in each of our branches.

Our technical engineers are specialized in repairing all A0/A1/A2 plotters from the above mentioned brands. Additionally, we also supply all the original drums, spare parts and toner/inks for these machines.

We take a one time service/repair charge which covers:

  1. Full checking of the machine
  2. Diagnosing the problem
  3. Fixing the machine without replacing any spare parts if possible
  4. Giving you an estimate of the spare parts / consumables required (if any)
  5. Replacing all necessary spare parts / consumables upon getting your approval
  6. Final testing and re-checking of the machine

For clients within 50 km of the main city areas, we have a service response time of 4 working hours. We can dispatch out service engineers within 24 working hours for our clients who are located in far out areas.

Plotter Repair

In an effort to save costs, there are many clients who neglect their equipment and do not approve any preventive maintenance work and/or repairs until the machine completely breaks down. What always happens is that this neglect has caused many other related parts to fail prematurely and get damaged before they have reached their end of life. This always leads to such a huge one time repair cost, that it becomes much more cost effective to replace the current machine with a new one.

Under these circumstances, and based on your request, we can either repair the machine for you or give you a trade-in / buy-back offer for your current equipment.

For the plotter repair service, we have two main points of contact:

Abu Dhabi (Which covers Abu Dhabi city and includes Al-Ain, Ruwais, Asab, Liwa, Habshan e.t.c.)
Tel: +971-2-6588938
Fax: +971-2-6222944
e-mail: technical.auh@npc-me.com

Sharjah (Which covers Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah)
Tel: +971-6-5433316
Fax: +971-6-5432545
e-mail: technical.shj@npc-me.com

For any service related queries and for our plotter repair service UAE please feel free to Contact Us and our service team will be happy to support you.

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