Our Service Department’s commitment to you does not end once the product has been sold and delivered. For us, it starts the moment we install your product all the way until its end of life. Through our team of professional service engineers we deliver a program of support based on quality, reliability and quick response time.
Our Service Engineers have been trained at various Training Centers in the Middle East and Europe in order to enable us to provide you with the best service support possible whenever and wherever you may need it.
- For our VIP customers we have a target response time of 3 – 4 working hours.
- Our service network spans the entire UAE. We have and continue to offer after sales service and support for our clients in remote locations such as: Silaa, Habshan, Ruwais, Ghweifat, Das Island and even on the oil rigs out at sea among others.
When you invest in a product you want to make sure that your product will deliver benefits over its complete life. That’s why we have put together a complete range of product support options. Our aim is simple: To prevent problems where possible through preventive maintenance and to quickly resolve ones that arise at the earliest.
Our help-Desk is a single point of contact for you whereby you or anyone in your organization may register a complaint, break-down and/or request service for any of your equipment(s) wherever that may be. Just let us know what you need and our customer service representatives will handle everything for you.
For any service queries, clarifications or requests, please feel free to contact our Help Desk: